Inside Sales Rep/ Customer Service
Irvington
Inside Sales Rep/ Customer Service
Full Time • Irvington
Manufacturers Reserve Supply (MRS) is a two-step distributor in the building materials industry. We distribute products for the top manufacturers globally, including Trex Decking and Railing, Western Red Cedar, PlyGem, MiraTEC, James Hardie, and more. MRS is a fourth-generation, family-owned company. Our beautiful office and warehouses are located in an industrial area in Irvington, New Jersey. MRS has an employee centric culture which we believe extends to the customer through our high standards of service. MRS offers competitive salaries, health benefits, perks and a fulfilling work experience. Learn more about us online at www.mrslumber.com and viewing our online brochure: https://cgm.cld.bz/MRS-brochure
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Inside Sales Representative / Customer Service
Build Relationships. Become a Trusted Resource. Grow With Us.
For 95 years, our family-owned business has built a reputation for expertise, reliability, and exceptional customer service. Now in our fourth generation of family leadership, we're continuing to grow our brand and are looking for an Inside Sales Representative / Customer Service professional to join our team.
This isn't a typical inside sales position filled with cold calls and one-time transactions. You'll work with many of the same customers every day, building long-term relationships with lumber yards and building supply dealers, who rely on your knowledge and service. Over time, you'll become a trusted resource and respected expert in our specialty building materials.
If you enjoy helping customers, solving problems, and developing lasting business relationships, we'd love to hear from you.
What You'll Do
- Build and maintain strong relationships with an established base of wholesale customers
- Process orders, provide pricing and quotations, and ensure accurate order entry
- Handle incoming customer calls and emails with professionalism and urgency
- Become knowledgeable about our products and industry to provide expert guidance and recommendations
- Investigate customer concerns, order issues, and product questions to find effective solutions
- Collaborate with our Outside Sales Team, Operations, and Warehouse departments to ensure exceptional customer experiences
- Identify opportunities to grow existing accounts through cross-selling, upselling, and promotional programs
- Deliver a level of service that keeps customers returning year after year
What Makes This Opportunity Different
- No cold calling
- Established customer base with long-term relationships
- Opportunity to become a recognized expert in specialty building materials
- A growth ladder for our specialty products with bonuses involved.
- Fourth-generation leadership committed to long-term growth and employee success
- Stable company with a strong reputation and loyal customer base
- Collaborative team environment where your contributions matter
- A growing company
What We're Looking For
- Previous customer service, inside sales, account management, or call center experience
- Building materials, lumber, construction, or related industry knowledge strongly preferred
- Strong communication skills and a professional phone presence
- Excellent organizational and multitasking abilities
- Solid computer skills including Microsoft Office (Word, Excel, Outlook)
- Basic math skills for pricing and quoting
- Ability to learn technical product information and communicate it confidently
- Strong problem-solving skills and a commitment to customer satisfaction
- Logistics or supply chain experience is a plus
- Bilingual skills are a plus
Schedule
Monday through Friday
7:30 AM – 4:30 PM
7:30 AM – 4:30 PM
Benefits
- Medical, Dental, FSA, Group Term Life, and AD&D coverage
- 401(k) with company match
- Paid holidays and paid time off
- On-site gym
- Newly renovated café with complimentary coffee
- Safe, secure parking
- Clean, organized offices and warehouse facilities
- Special company events, - Ice cream truck, parties, recognition for years of service.
- Salary: $25 - $32 an hour
- Growth skills ladder with bonus
If you're looking for more than just another customer service job—and want to build lasting relationships while growing with a respected industry leader—we encourage you to apply.
Visit mrslumber.com to learn more
Compensation: $24.00 - $33.00 per hour
We are Manufacturers Reserve Supply (MRS)
We help retail lumber & building materials dealers succeed by delivering the products and resources they need to improve their profits.
Where Are We
MRS is located in Irvington, NJ, where we have four warehouses with a combined inside storage capacity of 150,00 square feet. We currently serve lumber yards, roofing & siding one-steppers, specialty dealers, and home centers in New Jersey, Eastern PA, lower New York (including Long Island), Connecticut, Northern Delaware & Maryland.
90 YEARS AND RUNNING
Our Roots
MRS was born in 1931, amid the Great Depression. Robert A. Boyd Sr. rented a warehouse in Paterson, New Jersey, and sold wood from southern mills on consignment. He called his business Manufacturers Reserve Supply, Inc. (MRS). He built a reputation with suppliers and lumber dealers based on trust and service. MRS evolved into a premier wholesale building materials distributor based out of Irvington, NJ, family-owned and operated by four generations of the Boyd family.
What We Value
Vision
To be recognized as the leading distributor of building products in our markets.
Mission
To provide extraordinary service and exceptional value of a preeminent distributor, and to develop a strong business partnership among our valued customers, suppliers, community, staff and owners through the endorsement of good business practices and the encouragement of sound business ethics.
Work at MRS
At MRS, we promote an employee-centered culture. Our leadership team works to create satisfying and rewarding careers for all employees. Our team members say that working for MRS is the job their friends wish they had.
What it’s like to work here
Those who are part of the team appreciate the diverse and inclusive working environment, which is friendly, supportive, and professional. It is exemplified by the mutual respect and caring between owners and employees and that of employees for one another. There is a support system when challenges arise, just as when times are good.
MRS prides itself on the honesty and integrity of its employees. Our customers and vendors recognize the fact that “our word is our bond,” and that is why we are so successful in developing relationships that last for decades.
If you have an appetite for professionalism, personal growth, and development, we invite you to come and grow with us. Our outstanding work environment fosters growth and job satisfaction. Our compensation and benefits structure is highly competitive. When you combine that with our commitment to excellence, we will take you to the place you want to be in your career.
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